canceled flight claim
While on our MSC cruise, I was getting weather alerts from my husband saying I needed to keep an eye on my flight home. A huge snowstorm was coming to Nashville and I most likely would not get home Friday. We could move our flight to the next day when the forecast was much better. I kept an eye on my original flight and when it was canceled, I requested a letter from Southwest Airlines for proof of delay. I needed that to file a claim with my Chase Sapphire Reserve travel delay benefit.
We had to stay an extra day in Miami. Miami is a great place to be stranded; there is much to do. However, it is also expensive. I was relieved that even though I paid for my airline tickets with points, I had used my Chase Sapphire Reserve card for the $11.20 each for my and my son’s flights. Flight cancellation due to weather is a covered event.
After we exited the ship, I started saving my receipts for everything. First, we knew we needed a hotel room. I put us at the Hyatt Regency Miami even though I have points I paid for this stay with my credit card. I will get reimbursed for our expenses up to $500 per person. We had to eat several meals out an unexpected expense. Plus we needed an Uber ride to the airport from the hotel. This added up to over $700 in expenses for our extra day in Miami.
When we got home I had all my stuff lined up to submit my claim. Here is what Chase requested from me:
Chase Credit Card statement showing the flight was paid for with my Reserve Card.
Itemized sales receipts of all our expenses
Travel itinerary showing our original trip
Proof Of Delay from Common Carrier
screenshot chase app - I selected Delay since my return home was delayed
I uploaded all my items over the weekend and I see my claim is being reviewed by looking at the claim portal. I had a similar experience last year I had a flight canceled before a cruise. I was able to get reimbursed for all my items that were not refunded.
